PRIVACY POLICY
Last updated: January 2026
Hermetica Research Labs (“we”, “our”, “us”) operates this website and online store, including all related content, features, products and services (the “Services”). Our store is powered by WooCommerce.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.
If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy governs in relation to personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Canadian Privacy Laws
We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws such as:
Québec’s privacy law (Law 25)
British Columbia’s PIPA
Alberta’s PIPA
1. PERSONAL INFORMATION WE COLLECT
“Personal information” means information that identifies you or could reasonably identify you.
We may collect:
Contact Information
Name, email, phone
Billing/shipping address
Payment & Transaction Information
Payment confirmation details
Transaction history (note: card details are processed by payment providers, not stored by us)
Account Information
Username, password (encrypted), preferences
Shopping Activity
Products viewed, cart content, wishlist items
Purchases, returns, exchanges
Communications
Customer support messages, emails, reviews.
2. SOURCES OF PERSONAL INFORMATION
We collect information:
Directly from you (checkout, account, contact forms)
Automatically (cookies, analytics tools)
From service providers (payment processors, shipping carriers, analytics)
3. HOW WE USE YOUR PERSONAL INFORMATION
We use personal information to:
Provide and Improve Services
Process orders and payments
Ship and fulfill orders
Provide customer support
Manage accounts
Improve performance and user experience
Security & Fraud Prevention
Detect and prevent fraud
Protect accounts and systems
Secure transactions
Marketing (Optional)
Send updates/promotions where permitted by law
You may opt out at any time
Legal Compliance
Comply with applicable laws and lawful requests
Enforce our terms and protect rights
4. HOW WE DISCLOSE PERSONAL INFORMATION
We do not sell your personal information.
We may share your information with:
Service Providers
Payment processors
Shipping carriers
Hosting and IT providers
Analytics providers
Email/service platforms (as needed)
Legal and Compliance
If required by law, court order, or to protect rights and safety
Business Transfers
In case of merger, sale, acquisition, or restructuring
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
Keep cart functionality working
Remember preferences
Analyze traffic
Improve user experience
You can manage cookies through your browser settings.
6. THIRD-PARTY WEBSITES
Our Services may link to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing data.
7. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
8. INTERNATIONAL DATA TRANSFERS
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
9. DATA SECURITY
Some service providers may process data outside Canada (e.g., hosting, email services). Where required, we use reasonable safeguards to protect personal information.
10. DATA RETENTION
We retain personal information only as long as necessary to:
Provide Services
Maintain accounts
Comply with legal/tax obligations
Resolve disputes
11. YOUR RIGHTS AND CHOICES
You may have rights to:
Access your personal information
Request corrections
Withdraw consent (where applicable)
Ask questions about our privacy practices
To request changes or access, contact us using the email below. We may verify identity before processing.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Hermetica Research Labs
Email: hermeticapeptides@gmail.com
Address: 420 Linden Drive, Cambridge, ON, N3H 0C6, CA