Refund Policy
Last updated: January 2026
1. Overview
This Refund Policy explains the terms and conditions for refunds at Hermetica Research Labs. By placing an order, you agree to the terms below.
2. No Change of Mind Refunds
We do not offer refunds for change of mind. Once an order has been placed and processed, we are unable to accept returns or issue refunds because you reconsidered your purchase.
Please review your order carefully before completing checkout.
3. Damaged Items
If your order arrives damaged, you may be eligible for a full or partial refund.
To qualify:
Report damage within 7 days of delivery
Provide clear photos of the damage and packaging
Claims are assessed case-by-case
Where return is required, we will provide instructions. Refund decisions depend on the nature and extent of damage and available carrier documentation.
4. Order Issues
If items are missing or quantities are incorrect, you may be eligible for a full or partial refund.
To qualify:
Report the issue within 7 days of delivery
Provide order number and details, plus any supporting evidence
5. Wrong Item Sent
If you receive the wrong item, we will arrange an exchange at no additional cost.
To qualify:
Contact us within 7 days of delivery
We will provide return instructions
Once received, we will dispatch the correct item
Refunds are not available for wrong item claims; exchange only.
6. Sale and Discounted Items
Items purchased on sale follow the same refund conditions as regular-priced items.
7. How to Request a Refund
Items purchased on sale follow the same refund conditions as regular-priced items.
8. Refund Processing
Approved refunds will be processed using the original payment method.
Email: hermeticapeptides@gmail.com
Include:
Order number
Issue description
Photos (if applicable)
We respond within 2–3 business days.
Approved refunds are processed to the original payment method.
Bank processing times may vary, typically 5–10 business days.
9. Contact Us
If you have questions about this Refund Policy or wish to exercise your rights, please contact:
Hermetica Research Labs
Email: hermeticapeptides@gmail.com
Address: 420 Linden Drive, Cambridge, ON, N3H 0C6, CA